Service Support

PATRAKOM is committed to providing the best products and services to the customers by implementing the following rules and approaches to ensure the customer’s satisfaction.

Technician Visit

Realising that communication is getting more and more crucial everyday, PATRAKOM schedules its technicians to make regular visit to do both on-going maintenance and regular maintenance.

Close User Group atau Cluster

In order to efficiently catch up with the most current technology, close user groups or clusters are well maintained in PATRAKOM network.

Help Desk Support everyday

PATRAKOM provides Support Help Desk that always ready to assist the customers 24 hours a day, 7 days a week.

Backup Power (UPS & Genset)

As a solusion and network provider, PATRAKOM understands that the customers want their needs to be handled properly. To meet such needs, PATRAKOM provides UPS and genset to back up the power supply.

Service Availability Reporting

To ensure that every single business is running well,
PATRAKOM makes some reports concerning the availability of the service that must be properly delivered according to SLA (Service Level Agreement).

Why Patrakom?

PATRAKOM has proven its endurance since 1995 and has always been updated with current and future technology. Up to now, PATRAKOM has possessed complete products and services and has been transformed into Solution & Network Provider. Having experience in handling companies with “high performance online” condition and supported by technicians who are stand by in 40 logistic locations in Indonesia, PATRAKOM is ready to be the foremost option for all data, network communication, and SOLUTION for the customers.